Resiliency Engineering Manager

Resiliency Engineering Manager

Requirements

• Demonstrated effective leadership skills.
• Expert in Spring, Cloud Foundry and Kubernetes – at scale – with experience deploying applications with a combination of internal and external Cloud providers.
• Deep understanding of Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end-to-end Cloud infrastructure architectures and designs.
• Demonstrated ability to architect and build high-volume, critical micro-services, and Cloud-native applications.
• Experience using, and writing, architectural patterns, standard methodologies, and guidelines for enterprise applications.
• A fundamental desire and focus on minimizing overhead and complexity while empowering and enabling self-managing & agile delivery.
• Exceptional communication, presentation, and interpersonal skills are essential, as are strong diplomatic skills and the ability to manage multiple stakeholder groups.

Responsibilities

• Lead ITSM Excellence & Drive Resiliency Evolution: Lead initiatives to enhance our IT Service Management (ITSM) practices while guiding the transition to Reliability / Resiliency Engineering principles.
• Problem Management Leadership: Help architects and technical leads leverage lessons learned from major incidents (Root Cause Analysis – RCA). Champion the creation of work backlogs that drive the improvement of implementation processes, system designs, and future incident detection, prevention, and circumvention.
• Change Management Ownership: Take charge of the change control process for all technology-related changes. Focus on improving stability scores, risk management, and reducing service disruptions.
• Maintain a Broad IT Landscape: Stay ahead by understanding the full spectrum of our IT ecosystem. Be a driving force in maintaining a comprehensive view of all layers, systems, and shared capabilities, ensuring that each piece works harmoniously to meet business goals.
• Applies technical knowledge and customer insights to create a modernization roadmap and architect solutions to meet business needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key infrastructure technologies.
• Manages the design, development, engineering, implementation and operations of servers, technology infrastructure, networks, websites and telecommunication services provided by external cloud/hosting providers, and in-house development teams.
• Oversees the development of product roadmaps and backlogs that are prioritized based on short-term and long-term value delivery.
• Drives product development towards a meaningful balance between user needs, business objectives, resource utilization, and technical feasibility.
• Manages the performance and availability with minimal downtime/disruption of cloud vendor and internally provided services.
• Coordinates with internal/external project team in leading cloud and end user service delivery implementation plans and ensures completion of projects on schedule and within budget.
• Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.

Preferred Qualifications

No preferred qualifications provided.