Service Desk Specialist
| Company | Essential Cabinetry Group |
|---|---|
| Location | Simpsonville, SC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Associates degree in information technology, Computer Science, or related field (preferred).
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
- Proven experience as a Service Desk Specialist or in a similar IT support role.
- Strong knowledge of IT systems, hardware, and software.
- Excellent problem-solving and communication skills.
- Customer-oriented mindset with a commitment to delivering exceptional service.
- Familiarity with IT service management tools and processes.
Responsibilities
- Serve as the initial point of contact for employees seeking technical assistance through the service desk platform, email, or phone.
- Triage and resolve incidents related to hardware, software, and network issues promptly and efficiently.
- Some travel required to other locations for support.
- Provide hands-on support and guidance to end-users on various IT-related matters, ensuring a positive and seamless experience.
- Maintain accurate records of support requests, resolutions, and user interactions in the IT service management system.
- Work closely with other IT teams to escalate and resolve complex issues, ensuring a collaborative and efficient problem-solving process.
- Assist in the development and delivery of user training programs to enhance overall IT literacy within the organization.
- Identify opportunities for process improvement within the service desk function and contribute to the enhancement of IT support services.
Preferred Qualifications
- Associates degree in information technology, Computer Science, or related field (preferred).
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.