Product Operations Specialist – Spend Management
| Company | Ramp |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $94600 – $157100 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Minimum 2 years working in product management, product operations, business operations, or consulting
- Strong ability to use data to understand opportunity and query data via SQL
- Experience working directly with customers through feedback requests and/or user research interviews
- Experience leveraging qualitative feedback to create product recommendations
- Ability to work in undefined spaces
- Strong investigative and critical thinking skills
- Familiarity with and expanding on internally used tools (dashboards)
Responsibilities
- Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product
- Own identifying opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates
- Become the foremost expert on the customer’s experience for your product set, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues
- Partner with Product Operations leadership to refine the product operations team’s vision and mission as Ramp continues to scale
Preferred Qualifications
- Experience with Retool
- Technical programming experience (Python, Java, React)