Operations Lead - T&S Operations

Operations Lead – T&S Operations

6+ years of people management experience with 8+ years working in operations
Notable experience working with vendors, BPOs and contract agencies
Background in Trust & Safety, content moderation or related field
Experience working in Zendesk or some other operations CRM platform
Proven track record of scaling operations and driving operational rigor in a fast-paced, dynamic environment
Excellent leadership skills to motivate, develop and retain talent
Excellent verbal and written communication skills
Exceptional ability to problem-solve, both independently and with peers
Demonstrated ability to work directly with cross-functional teams and leadership
Comfortable working within a content moderation environment
Ability to manage and drive projects focused on operational excellence
Process driven with a proven track record of identifying gaps and implementing new processes
Team player who’s willing to jump in and help where needed
Self-Starter who takes initiative to identify opportunities to improve or build on processes and work products

Manage the day to day work of our Trust and Safety Operations team
Execute effective workforce management and capacity planning to ensure workflows are within SLA
Develop, define and drive operational workflows, and collaborate with Engineering on tool enhancements
Drive strategy in scaling our safety and support operations
Support team members in responding to safety reports, and assisting with initiatives to reduce abuse on platform
Use data to influence decisions, drive change and support evolution of our content policies and safety workflows
Manage and execute on safety operations related projects, working closely with Content Policy and Engineering
Be willing and able to work with sensitive issues and content that includes, but is not limited to, child safety issues, graphic violence, self-injury, or suicide

No preferred qualifications provided.