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Enterprise Account Manager

April 23, 2025April 23, 2025

Enterprise Account Manager

CompanyZerocater
LocationNew York, NY, USA
Salary$100000 – $120000
TypeFull-Time
Degrees
Experience LevelMid Level, Senior

Requirements

  • 4+ years of B2B customer success and/or account management experience
  • Proficiency in project management, Salesforce, and spreadsheet applications
  • Proven track record of working cross-functionally with multiple teams
  • Ability to demonstrate a strong sense of ownership for customer satisfaction, even if it requires you to expand the scope of your role at times
  • Proven success in identifying gaps in the current program and demonstrating creative ways to affect change/suggest enhancements

Responsibilities

  • Act in partnership with Sales to ensure customer’s transition to the Zerocater meal program is successful
  • Become a trusted advisor to customers by offering guidelines, suggestions, and best practices for their particular meal program
  • Onboard new customers to provide additional feedback and coaching to all key players both internal and external
  • Act as the communication bridge between customer and ZC team partners from other departments (i.e. Sales, Support, Catering Operations, Food Curation, etc.)
  • Able to identify risk and the ability to work quickly to mitigate potential churn or down-sell by leveraging your deep relationships developed with the customer.

Preferred Qualifications

    No preferred qualifications provided.


TaggedCustomer SuccessFinance & Operations & StrategyMid LevelSales & Account ManagementSeniorZerocater

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