Account Manager – Enterprise Banking

Account Manager – Enterprise Banking

Requirements

• 6+ years of experience in Account Management or Customer Success within B2B SaaS, managing portfolios of high-value, high-touch accounts.
• Banking or Fintech experience is required.
• Ability to drive strategic conversations and plans with decision-makers and executives, as well as identifying creative solutions to drive our customers’ businesses forward.
• Ability to effectively cultivate trust, build strategic relationships as well as identify and develop new relationships, across all relevant functions and levels of a customer’s organization.
• Strong commercial acumen and effective negotiation skills.
• Works seamlessly with internal stakeholders across Go-To-Market and Product teams.
• Effectively advocates for customer needs to Product teams to shape future product direction and development.
• Excellent communicator, effectively communicating to technical, operational and executive audiences.
• Comfortable navigating ambiguity and effectively prioritizing work to maximize productivity.
• A go-getter at heart, keen to make an impact for your customers, team and company and with the grit to push through challenges and ambiguity.

Responsibilities

• Take ownership of the overall relationship, strategy, and growth of each customer in your portfolio, ensuring their satisfaction, retention, and growth.
• Work closely with your customers to develop a joint strategy that drives existing and new product usage.
• Drive adoption and usage of existing products by collaborating closely with internal teams across Go-To-Market, Product and Operations.
• Identify, pursue, negotiate and close new business opportunities that will drive value for both parties.
• Cultivate new and strengthen existing relationships across all relevant functions and levels, ensuring a resilient partnership and creating champions within the customer’s organizations.
• Become a subject matter expert in the industry, customer use cases, and Middesk product suite to bring forward effective solutions to your customer’s needs and challenges.
• Understand and advocate for your customers’ product needs and requests to our Product teams on a systematic basis to ensure they are incorporated into future product roadmaps.
• Support the development of new content and processes for the Account Management team.

Preferred Qualifications

No preferred qualifications provided.