Senior Partner Success Manager

Bachelor’s Degree (Required)
Minimum of eight (8) years of relevant experience
Strong attention to detail, urgency in working, and experience collaborating with cross-functional teams to resolve issues is essential.
Experience with accessing/using a variety applications and systems: SFDC, BI Portal, OA/QTC, BOLT, Sales Spot, iResearch, iDaaS, and Usage Reporting Systems.
Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team-based orientation.
Proficient in Microsoft Office (Word, Excel).
Ability to multitask and thrive in a fast-paced team environment.
Strong working knowledge of D&B products, systems, reporting and scoring models is recommended.
Detail and process orientation.
Ability to work in an environment of ambiguity.
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Where applicable, fluency in English and languages relevant to the working market.

Ensure 100% of billing and order processing activities for in-month renewals and usage overage are completed or with the Finance/Billing teams for review by the billing deadline on the last day of the month.
Responsibility for all renewal signing and non-signing (auto-renewal) events processing.
Guidance of order execution through configuration, fulfilment, finance review, billing, tax, and invoicing.
Secure all supporting documentation and alignments from relevant internal stakeholders.
Assist back-office teams in research/resolution of issues (billing, tax, invoicing, PO’s, collections, delivery contacts/methods, etc.).
Respond to initial order requests within 24 hours; meet promised dates; ensure communication of revised dates early.
Accountability for all owned orders E2E, including necessary off-hour support during the Finance EOM/EOQ.
Ensure the continuation of development keys for partner development, testing environments, co-sell connector maintenance, and demonstration capability availability at contract renewal (non-billing and billing events).
Submit product activation cases to ensure their fulfilment aligns with contract.
Work monthly with collections reporting to ensure that any potential credit fail scenarios are addressed ahead of time to ensure smooth renewal cycle for all deals.
Collaborate with Legal and Accounting teams on usage, attestation, GL reconciliation and compliance.
Regular Alliance Manager and internal team engagement and reporting.

No preferred qualifications provided.