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Director of Client Partners – Customer Success
| Company | NimbleRx |
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| Location | San Carlos, CA, USA |
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| Salary | $200000 – $200000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years’ experience in Customer Success, Account Management, or Strategic Partnerships in B2B or B2B2C technology
- 4+ years’ experience leading customer-facing teams, including experience managing multiple customer segments
- A proven track record of delivering retention, growth, and operational outcomes at scale
- Strong executive presence and ability to build credibility with both customers and internal stakeholders
- Data-driven mindset with experience building and managing success metrics, health scores, and reporting frameworks
- A high level of ownership, adaptability, and a bias for action in dynamic environments
Responsibilities
- Own the strategy and execution for Customer Success across a diverse pharmacy portfolio, ensuring retention, adoption, and expansion goals are met
- Lead, coach, and scale a team of Client Partners managing pharmacies of all sizes and segments, from independent shops to complex enterprise groups
- Drive operational excellence through development of scalable workflows, playbooks, and health metrics that enable proactive, data-driven account management
- Act as a strategic partner and escalation point for high-impact accounts and initiatives
- Collaborate cross-functionally with Sales, Product, Implementation, and Support to ensure a cohesive and frictionless customer experience
- Identify insights and opportunities that accelerate value realization and improve account outcomes across segments
- Report on key KPIs to senior leadership, surfacing risks, wins, and performance trends across the book of business
Preferred Qualifications
No preferred qualifications provided.
