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Client Relationship Manager
| Company | Pitney Bowes |
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| Location | Montgomery, IL, USA |
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| Salary | $60000 – $70000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- Minimum 3 years of relevant work experience.
- Proven ability to establish and nurture long-term client relationships.
- Persuasive communication and negotiation skills with adaptability to diverse situations.
- Proficiency in Microsoft Office, with advanced PowerPoint capabilities.
- Strong decision-making skills with the ability to prioritize multiple assignments.
- Exceptional organization, attention to detail, and ability to work amidst frequent interruptions.
- Excellent verbal, written, listening, and interpersonal communication skills.
Responsibilities
- Cultivate and manage relationships with small to medium-sized clients to encourage repeat business and new opportunities.
- Lead the proposal process, including budgeting, pricing, proposal writing, and contract negotiations.
- Actively address and prevent client issues to enhance retention and satisfaction.
- Communicate updates and recommendations to senior management and clients to ensure alignment and client retention.
- Deliver in-depth analysis and presentations to senior-level management.
- Engage regularly with client representatives in person to strengthen relationships and foster loyalty.
- Monitor reporting metrics to ensure service levels, volumes, pricing, and quality align with expectations.
- Collaborate with USPS and internal departments to recommend improvements in mail quality (e.g., design, readability, and Critical Entry Time).
- Gain a thorough understanding of assigned clients’ products and business strategies to identify additional revenue opportunities.
- Develop and present proposals to decision-makers that enhance revenue and profitability.
- Renew and negotiate contracts based on Pitney Bowes’ rate card guidelines while securing formal agreements.
- Advocate for regulatory changes with clients and assist with implementation strategies.
- Represent Pitney Bowes Presort Services at industry events and trade shows.
- Achieve and maintain MDP (Mail Design Professional) certification within the first year of employment.
- Perform additional duties as assigned.
Preferred Qualifications
No preferred qualifications provided.
