IT OM Manager – Multiple Positions
| Company | Ferrovial |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree, or foreign equivalent degree, in Science, Technology, Engineering, Mathematics, or a related field and two (2) years of related work experience.
- Three (3) years of experience with/in overseeing IT service management and running complex operational transactional environments with an emphasis on quality, stability, and scalability.
- Two (2) years of experience with/in utilizing agile or ITIL operational methodology; managing vendor for services based on SLAs and KPIs; and testing IT systems for corrective measures including systems maintenance, root cause analysis, identification of potential risks to system operability, and evaluating system traffic patterns.
- One (1) year of experience with/in conducting Toll Operations in an Open Road Tolling Environment.
Responsibilities
- Function as main point of contact for all technical, functional, and operational aspects associated with Central Tolling Systems.
- Determine priorities for all Incident and Change requests, triaging, and delivery.
- Develop key focus points and next steps with appointed vendor and concession contacts.
- Implement continuous improvement plans for the Operations and Maintenance service to minimize risks.
- Configure change validations and executions.
- Gather information from system databases to implement critical fixes, present evidence on operational fixes, and evaluate impacts.
- Communicate with clients regarding technical, functional, and operational aspects of Central Tolling Systems, and escalate key focus points when necessary.
- Lead and manage technical discussions of operational incidents or service requests and participate in daily system monitoring reviews.
Preferred Qualifications
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No preferred qualifications provided.