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Cloud System Administrator
| Company | Accenture |
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| Location | Hill AFB, UT, USA |
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| Salary | $93400 – $176200 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years’ experience in Help Desk/Desktop support (Tier 1/Tier 2)
- Exposure/familiarity working in a cloud environment
- Understanding of networking fundamentals (TCP/IP, routing, sub-netting, VPNs)
Responsibilities
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.
- Aid users with onboarding, accessing, and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Collaborate with Tier 2 support teams on workload management, patch management, active directory management, onboarding, and any other troubleshooting as required
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Monitors and controls service delivery metrics
- Support hands-on computer-based training for users
- Provide detailed analysis and feedback to management and internal customers for escalated tickets
- Support the transfer of mission application updates across multiple classification levels, enabling low to high file transfers
Preferred Qualifications
- Professional technical certifications
