Associate Operations Coordinator

Associate Operations Coordinator

Requirements

• High school diploma or GED
• Previous customer service experience
• Ability to work evenings and/or weekends (select roles only)

Responsibilities

• Execute one or more operational tasks in accordance with office and company policies and standard operating procedures (SOPs)
• Provide shipment information, create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, enter events and invoicing
• Monitor task boards and assigned email accounts to respond to customer and carrier requests
• Document events utilizing knowledge gained through SOPs and experience
• Follow through on customer or carrier requests to ensure satisfaction and escalate when necessary
• Validate and ensure the accuracy of load data in systems according to CHR and customer standards
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Preferred Qualifications

• Bachelor’s degree from an accredited college or university
• Basic Proficiency in Microsoft Office Suite of programs
• Previous customer service experience in a call center or similar environment
• Demonstrated communication, prioritization, and time management skills
• Prior work experience that required attention to detail and accuracy
• Values a diverse and inclusive work environment