Portfolio Executive

Portfolio Executive

Requirements

• High School Diploma or GED equivalent
• Ability to travel up to 10% (domestically and internationally)
• Have a minimum of 1 year of previous sales experience

Responsibilities

• Generate demand by pursuing active accounts by identifying new contacts, product, and service opportunities within portfolio.
• Generate demand by pursuing inactive accounts and introducing them to C. H. Robinson.
• Cultivate opportunity to meet & exceed monthly net revenue and volume expectations.
• Uncover opportunities for growth within accounts to develop transactional to committed business aligning with customer needs.
• Understand market conditions, and analyze information to make timely and effective decisions.
• Ensure quality execution against expectations, identify issues and implement solutions and modal conversion with a sense of urgency.
• Manage pricing strategies through a clear understanding of customer buying habits and C.H. Robinson’s position within the customer’s supply chain.
• Execute upon customer facing operational activities including quoting, load building, shipment activation, and order level service escalations.
• Use effective negotiation and sales strategies in discussing pricing and selling services with the customer.
• Manage conflict and navigate difficult conversations with the customer using tact and diplomacy.
• Maximize customer experience by taking a pro-active approach to quality control leveraging internal stand-up meetings and customized external KPI alignment.
• Collaborate and actively communicate with partners on the capacity/product/supply team regarding customer needs, issues and solutions in order to meet customer expectations.
• Leverage customer facing technology to improve efficiencies and time management.
• Understand negotiated payment terms and processes and ensures timely invoicing through monthly reviews.
• Assist in the development of any SOPs required to manage the customers’ business effectively aligning with internal resources.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Other duties or responsibilities, as assigned, according to the team and/or country specific requirements.

Preferred Qualifications

• Value a diverse and inclusive work environment
• Hold a Bachelor’s degree from an accredited college or university
• Are technically proficient in Microsoft Office Suite of programs
• Exhibit demonstrated negotiation and sales strategies experience
• Display strong decision-making, multi-tasking, communication and interpersonal skills