Assistant Property Manager

Assistant Property Manager

Requirements

• Associates degree or equivalent experience, plus an additional 2 years of related experience/ proven track record in similar function, i.e., occupancy, leasing, APM role.
• Experience with site based affordable housing programs strongly preferred if applicable.
• COS and/or CPO Certification strongly preferred.
• Multilingual skills strongly preferred and sometimes required, based on property needs.
• Ability to use and communicate through email required.
• Previous customer service experience.
• Strong computer skills: including MS Office suite, Outlook, and property management software, Yardi strongly preferred.
• Successful completion of a background check and drug screening required.

Responsibilities

• Assist and support Property Manager in achieving maximum occupancy and collections at the property.
• Communicate and collaborate with site staff to ensure compliance and financial administrative procedures are met.
• Fosters a positive, active and collaborative relationship with residents, communities, and associated agencies.
• Works with Property Manager in all functions with a significant focus on assisting in support of site staff.
• Assists and supports Property Manager in the coordination and processing of compliance and financial administration, leasing, resident retention, and maintenance and safety.
• Responsible for keeping reception area clean with professional surroundings.
• Answer and direct incoming calls to the appropriate team member.
• Listen and address resident concerns/requests timely, to ensure resident satisfaction.
• Greet, introduce, welcome and convey benefits of the property to prospective residents and visitors.
• Coordinate leasing to include interviewing prospective residents and assessing their needs and qualifications.
• Schedule application intakes, interviews, processing and preparation of applications, and their distribution.
• Accompany prospective residents to apartments, discuss size and layout, terms of lease, and available facilities.
• Qualify prospective residents, based on property program requirements and the tenant selection plan.
• Coordinate and maintain a healthy applicant waiting list to ensure future maximization of occupancy.
• Calculate rent, based on property program/procedures or rent schedule.
• Complete appropriate lease forms/documents and collect reservation deposit, security deposit, and initial or prorated rent.
• Handle marketing outreach to include interacting with neighborhood groups, local employers, community organizations and any other sources of prospecting and lead generation.
• Conduct marketing surveys and regularly review traffic reports, share trends with Property Manager.
• Assist with and attend resident retention initiatives and property-issued communications/notices.
• Gather, prepare, and execute lease renewals, and intake, prepare, and process interim recertification, annual recertification and other documentation as required.
• Maintain accurate record of all resident transactions/certifications and process timely.
• Manage the collections, depositing and posting of all rent and late fees/charges, delinquencies, late notices and evictions as assigned by management.
• Manage and ensure all Housing Assistance Payments, including special claims are requested and received as applicable.
• Notify management of and process necessary legal action of resident non-payment or non-compliance.
• Process information in property management software regularly.
• Prior to showing an apartment, ensure that it meets Vesta quality standards and expectations.
• Input work order/service requests, in property data system, communicate to maintenance, and follow up.
• Assist with monitoring service contractors to ensure proper completion of contracted duties.
• Assist in the achievement of property financial goals.
• Consistently maintain property rules and regulations in accordance with property-based programs, Vesta’s SOP, and all state, federal and/or local laws.
• Preserves and respects resident, applicant, employee and company confidentiality.
• Other duties as assigned by management.

Preferred Qualifications

• Experience with site based affordable housing programs strongly preferred if applicable.
• COS and/or CPO Certification strongly preferred.
• Multilingual skills strongly preferred and sometimes required, based on property needs.