Distribution Operations Lead

Distribution Operations Lead

Requirements

• Able to communicate in English and Spanish
• Requires good supervisory and communication skills
• Familiarity with personal computers and material handling equipment is essential
• Strong decision-making and coaching skills
• Strong MS Excel skills required
• Strong knowledge on Expeditors systems; Edoc, Expo, CFIT, Manhattan
• Customer Service skills to deal with branch personnel and external customers
• Ability to work effectively across all levels of development, support and peers
• Strong written and verbal communication skills
• Organizational skills to handle multiple tasks to completion simultaneously
• Physical and System Inventory Controls experience
• Distribution Experience it’s a must
• Strong knowledge of Citrix and Glovia System
• Strong knowledge of SAP system

Responsibilities

• Create and maintain a structure at all levels
• Work closely on the training and development of the warehouse and office CSRs by providing empowerment and mentorship daily
• Build and create relationships with Customers, understanding their needs and proactively communicating any challenges affecting the Operation
• Responsible for the development and Supervision of Customer Service representatives
• Coordinating daily workflow and scheduling
• Responsible for maintaining a productive staff, by actually participating in the hiring and training process
• Management of employee performance, promotions, wage increases and terminations
• Periodically audit and verification of processes, modify as needed to ensure all processes are compliant with Customs and with Customer requirements
• Availability to assist the Operations Manager/Supervisor on continued improvement projects and analysis needed for the Department
• Ensure all Inbound and Outbound activities are processed efficiently and meeting Customer SLAs and commitments for customer operations
• Adjustments on the process to be implemented as needed to ensure Compliance with all Rules and Regulations and to maintain Customer Satisfaction
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
• Continually maintain a professional and courteous relationship with all customers
• Conduct Quality Management Reviews (QMRs) and retention calls with customers and vendors
• Preparation of monthly PowerPoint Business reviews to present to the Customer
• Work closely with the Building Supervisor to exemplify and assist to maintain a safe and secure environment for all employees at all locations
• Monitor all security standards are followed per OSHA requirements
• Able to research and identify liability for any claims for damages submitted by our Customers
• Ensure accurate and timely data entry in CFIT system to bill invoices at the end of the month
• Work closely with 3rd party companies to report and bill all reworks done for the previous month
• Fully understand MA system to create business partners account on system following all requirements for new onboarding suppliers
• Overseas communication, timely responses to emails and requests for the TX03 operations (internal and external)

Preferred Qualifications

• Excellent Problem Solving skills
• Ability to work in a ‘Team’ environment
• High tolerance for Stress
• Strong Planning, Prioritizing and Organizational skills
• Excellent Customer Service