Studio Manager
| Company | Tend |
|---|---|
| Location | Washington, DC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum of 2 years’ experience leading teams of 15+ staff in a high-growth, high-volume company in a healthcare or hospitality setting required.
- Experience partnering with providers delivering care to drive performance.
- A strong commitment to hustle & demonstrating a sense of urgency.
- Excellent written and oral communication skills.
Responsibilities
- Ensure the practice operates optimally, effectively, efficiently and in accordance with established standards, across staffing, scheduling, inventory, and member experience.
- Oversee member experience and collaborate with the studio team to achieve or exceed NPS & revenue targets.
- Drive practice productivity through KPIs and performance goals and work with leaders to make adjustments.
- Be present on the floor in the studio to direct and manage performance real-time.
- Interact with members to gain real-time feedback of their visit and address member complaints in a timely and compassionate manner.
- Lead studio team onboarding, training, and meetings, focused on studio performance, building alignment, culture, & collaboration.
- Partner with the People Team on hiring, retention, and performance management.
- Ensure compliance and organization of the studio through regular walk-throughs to address any concerns.
- Manage all staff schedules to optimize the member experience, align with volume expectations and meet studio performance targets.
Preferred Qualifications
- Bachelor’s Degree Preferred.
- Minimum of 5 years’ experience in management or operations preferred.