Sanctions Transaction Specialist

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents
An associate degree in any field
An equivalent combination of education and experience

Process, review and issue hardship permit applications, forms and other documents to determine they meet criteria set by policies, rules and procedures
Maintain a thorough knowledge of laws, rules and procedures that relate to convictions, suspensions, appealed convictions, etc.
Process reinstatements for driving privileges
Prepare correspondences that explain the laws and rules related to suspensions and reinstatements of driving privileges
Review implied consent forms to ensure minimum requirements are met
Process all ignition interlock device (IID) documents, install, deinstall, reporting, exception and exemptions
Review suspension notices, convictions, judgments, vacates and driving under the influence of intoxicants (DUII) diversion agreements to implement for driving privileges
Answer inquiries from courts, attorneys, law enforcement, IID providers, internal customers and other groups of people reaching out for more information
Work with other state licensing agencies to record and report driving history
Work is performed in an office environment working from 8 a.m. to 5 p.m. Monday-Friday

Experience working in a high production environment
Ability to maintain composure under pressure particularly when dealing with upset or angry customers over the phone
High attention to detail
Experience answering inquiries in writing and over the phone regarding explaining rules, processes and procedures
Proven ability to work collaboratively with co-workers with strong customer service skills