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Interior Design Retail Specialist
| Company | Wayfair |
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| Location | Evanston, IL, USA |
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| Salary | $21 – $21 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- 2+ years of sales experience, including high price-point products, preferably in a design-related retail setting
- 1+ year of experience in interior, architectural, or graphic design with a strong understanding of design principles such as spatial planning, fabric selection, and style trends
- Ability to work a flexible schedule, including nights, weekends, and holidays, to meet customer and business needs
- Ability to learn and leverage design software, sales tools, and CRM/POS systems such as Salesforce
- Proven success in a team-based sales environment, with a strong ability to build relationships and work cross-functionally
- Strong organizational, communication, and time-management skills with a previous track record of thriving in a fast-paced, ever-evolving retail setting
- Bachelor’s degree or college diploma equivalent preferred
Responsibilities
- Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus by conducting virtual, in-store, and in-home appointments
- Leverage your interior design and sales expertise to guide customers through their shopping journey, offering expert recommendations tailored to style, budget, and functionality
- Actively engage customers by asking thoughtful questions about their style preferences, inspiration sources, and functional needs
- Educate customers on fabric and finish characteristics, highlighting durability, texture, and market trends using both digital and physical swatches
- Leverage design software, sales analytics, and industry knowledge to create 2D/3D room views and compelling presentations that drive store growth
- Efficiently manage time between design appointments and sales floor interactions, prioritizing customer experience while maintaining open communication with leadership
- Thrive in a fast-paced setting with rapidly changing products, promotions, and customer needs, maintaining a high level of focus and energy
- Pro-actively see each customer interaction as an opportunity to generate new design leads, build customer rapport, and generate new sales to ensure we are meeting or exceeding sales goals
- Support store operations through floor sets, replenishments, and substitutions while sharing innovative ideas to enhance team performance
Preferred Qualifications
- Prior experience using AutoCAD, SketchUp, Revit, DesignFiles, or similar design software is a plus
- Bachelor’s degree or college diploma equivalent preferred
