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M365 Helpdesk Technician
| Company | Planet Technologies |
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| Location | Pikeville, KY, USA |
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| Salary | $50000 – $70000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Knowledge of technology components including but not limited to: Windows Desktop Operating System, Mac OS, Microsoft Office Desktop Suite including Microsoft Teams, Exchange Online, SharePoint, OneDrive, and Microsoft Dynamics CRM
- Ability to help implement related technologies and understand their dependencies in complex enterprise environments.
- Professional with excellent communication skills, written and verbal.
- Willingness to learn and grow in the technology.
- Effectively articulate escalations and communicate progress to stakeholders.
- Must have the ability to proactively respond to internal/external questions and collaborate across internal/external teams.
Responsibilities
- Surface and resolve day-to-day support issues on desktop/end-user support, application, and back-end systems.
- Data Collection as needed and/or required for documentation purposes for technology, services and resources added to Team OneNote Notebook for centralized visibility and reference.
- Might be Responsible for office space hardware configuration for users returning on site.
- Will communicate as needed and/or required to third-party vendor support to accomplish needed activities.
- Responsible for IT Helpdesk Management to include monitoring and reporting as required with a service objective of same day response time.
- Will attend requested IT Department Status & Strategy meetings and will need to provide the IT Director with reporting on active tickets, end user technology feedback, and any potential trending end user facing technology issues.
- Will maintain the ticketing system and work through ticket escalations as they come in.
- Assist with implementation of new workloads.
- Respond to, and resolve/manage, all computer/mobile issues as needed.
- Will maintain and demonstrate through work performance a thorough understanding of existing and emerging Endpoint and Office 365 technologies.
- Performs special projects and other duties as assigned.
Preferred Qualifications
- Bachelor’s Degree is preferred with 3+ years of IT experience and service desk experience, or similar background.
- Related Microsoft 365 Administrative and configuration certifications.
