Senior Manager; Digital Product Dynamics

Senior Manager; Digital Product Dynamics

Requirements

• 10+ years of experience working with ERP systems, preferably Dynamics 365, including configuration, customization and integration.
• 7+ years of experience in Product Management and/or technical background to deliver enterprise-level platforms.
• Preferable experience in working within B2B and B2B2C organizations and integration between enterprise Finance, Supply Chain and/or e-Commerce solutions.
• Experience with Microsoft Power Apps and Microsoft Copilot Agents.
• Proven experience in working with a modern, enterprise integration layer or integration Platform as a Service (iPaaS).
• Experience in Agile software development environment operating at scale managing multiple concurrent teams, SAFe Agile is a plus.
• Strong leadership in working within a cross-functional organization to coordinate development, dependencies and risks for product delivery.

Responsibilities

• Define the long-term vision for the Caterpillar ERP template and develop a comprehensive product roadmap aligned with business objectives.
• Build and lead a team of 4-5 product managers specializing in Sales, Supply Chain, Service, Parts & Warranty, and Rental Management.
• Act as the lead product manager for the development of the Caterpillar ERP template.
• Partner with Microsoft and our Systems Implementation Partner to define specific requirements for the Microsoft Dynamics 365 ERP tailored for our industry.
• Collaborate with Caterpillar, Caterpillar Dealers, and business stakeholders to elicit, analyze, and document complex business requirements, translating them into actionable specifications.
• Act as the Voice of the Dealer throughout the development process, ensuring the requirements from our stakeholders and end-users are incorporated in the ERP product.
• Oversee the ERP implementation to ensure it meets specifications and Caterpillar quality, security and usability standards.
• Conduct User Acceptance Training of the ERP with end-users throughout product lifecycle. Certify the ERP product (and capabilities) meets acceptance criteria, while prioritizing / remediating any issues through release cycles.
• Build and maintain strong relationships with key stakeholders, including Cat Digital leads, external vendors and Caterpillar Dealers.
• Work in conjunction with the Dealer Advisory Board to identify opportunities to improve Dealer processes, drive operational consistency through the ERP template and identify change management requirements for the Dealers.
• Collaborate with Training department to deliver user training programs, provide ongoing support and address user issues / enhancement requests.

Preferred Qualifications

• Preferred ERP modules include but are not limited to Sales, Finance, Supply Chain Management, Field Service, Customer Insights, Customer Engagement, and Customer Service.
• Experience in Dealer and / or Rental industry is a plus.