Senior Netsuite Business Systems Analyst
| Company | Talkdesk |
|---|---|
| Location | Palo Alto, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum 4-5 years of experience with NetSuite One World. Should have worked on core financial modules AR, AP, GL, FA and ARM (Advanced Revenue Management)
- 2+ years of hands-on administrator experience with the different Coupa modules
- Experience of Tax tool integration (SureTax or Avalara) with Netsuite.
- Experience with Egencia or similar travel tools supporting a global workforce
- Experience of integrating Netsuite with Payment gateway like Stripe or similar
- Experience with global system implementations and enhancements that support localization and international expansion
- Experience of Bank integrations with Netsuite
- Exposure to agile project management concepts and tools such as Jira, Confluence, Asana, and LucidChart
Responsibilities
- Lead the day-to-day first level end user support to resolve system issues within established SLAs
- Collaborate with other IT teams (including offshore) and global business teams to support systems
- Use deep systems expertise (Netsuite, Coupa & other) to troubleshoot and debug technical & functional issues
- Design, configure, and support solutions that improve billing, procurement, accounts receivable, accounts payable, General Ledger and T&E operations ensuring alignment with business requirements
- Support Netsuite Advanced Revenue Management (ARM) and Zone Advanced Billing (ZAB)
- Support Coupa modules (Purchasing, Expense Management, Coupa Pay) and its integration with Netsuite
- Work on to improve Month end and Quarter End processes. Help to bring efficiencies to business processes using systems
- Support testing for Netsuite and Coupa release upgrades
- Support & Enhance integrations of Financial systems, working with Integration team
- Ensure proper change control is documented for all production changes/deployments
- Oversee user access and role based permissions; maintain quarterly review process to resolve SOD conflicts and certify compliance
- Support SOX, ITCG, and change management frameworks to ensure IT control compliance
- Document system design/configurations and System Processes
Preferred Qualifications
- Coupa certifications preferred
- Accounting/Finance background is preferred