Bilingual Automotive Service Advisor
| Company | Holman |
|---|---|
| Location | Alberta, Canada, British Columbia, Canada, Ontario, Canada, Quebec City, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Valid mechanic’s license 310S or 310T.
- 5+ year’s technical automotive experience.
- 5+ year’s relevant experience in a contact center setting (Asset)
- Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset)
- Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset)
- Bilingual (English/French) a must
- ASE certification or willing to obtain within established timeline set by ARI.
Responsibilities
- Provide accurate documentation on all maintenance and repair events.
- Verify that all repair and maintenance work is necessary and done at a fair price.
- Negotiate repairs when appropriate and document all instances where a cost savings is realized.
- Ensure appropriate preventative maintenance schedule is followed.
- Maintain monthly performance goals at or above the established goal.
- Offers assistance willingly and makes a positive contribution to morale.
- Respond positively to change, remains calm and professional under pressure and accept constructive criticism positively.
- Maintains a professional image and demeanor.
Preferred Qualifications
- 5+ year’s relevant experience in a contact center setting (Asset)
- Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset)
- Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset)