Care Facilitator Supervisor

Care Facilitator Supervisor

Requirements

• Fundamental knowledge and understanding of standard medical office practices, procedures processes, functions, and techniques
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
• Skilled in operating phones, personal computers, software and other basic IT systems
• Outstanding verbal and written communication skills
• Demonstrated strong listening skills
• Good critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner
• Ability to effectively perform in a fast-paced environment
• Detail-oriented to ensure accuracy of reports and data
• Friendly, professional, courteous and positive disposition
• Familiarity with Dashboard
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
• Spoken and written fluency in English

Responsibilities

• Leads Care Facilitators in ensuring that the patient check-in process is customer-centric and seamless. Confirms that all intake procedures, guidelines and regulations are adhered to.
• Greets and welcomes patients and families into the Center.
• Serve as first point of contact and resolution for patient issues/concerns/disputes.
• Prepares the center for patient/customer arrivals. Ensures it’s clean, organized, sanitized and visually appealing.
• Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled.
• Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur. Ensures scheduling gaps are attended to and closed in a timely manner.
• Reviews ENS notifications and ensures patients receive follow up from their Care Team.
• Examines medical release forms for accuracy and PCP sign off prior to release of medical records. Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
• Authorized to adjust patient charts with regard to co-payments.
• Collects co-payments, reconciles charges and submits them to the Center Manager for deposit.
• Prints Patient Check-in Board for billing. Prints CPA report and ensure missing items are followed up on.
• Reviews phone messages to ensure proper and timely routing and follow-up. Ensures after hours messages from patients are recorded in the patient’s medical record and followed up on by the appropriate discipline.
• Troubleshoots Dashboard, phone, and computer issues.
• Orders office and other needed supplies to ensure the Center is properly inventoried, stocked and maintained.
• Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
• Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
• Assists with Patient Education and Exercise Class activities as needed.
• Distributes insurance verification list.
• Reviews next day transportation list and confirm times.
• Collects, sorts and distributes mail.
• Sets up conference rooms for weekly PCP meetings.
• Performs other duties as assigned and modified at manager’s discretion.

Preferred Qualifications

No preferred qualifications provided.