Manager – Field Reimbursement Services

Manager – Field Reimbursement Services

Requirements

• 6+ years of reimbursement experience and 2+ years of supervisory experience
• 4-year degree in related field or equivalent experience

Responsibilities

• Leadership of a team of field-based reimbursement specialists who are responsible for providing in-office reimbursement and patient support services in an assigned territory.
• Responsible for all administrative, training and performance management duties associated with team leadership, including weekly 1:1 meetings with FRMs, weekly FRM team meetings, and conducting monthly check-ins, quarterly performance surveys, and monthly QA audits of FRM activity.
• Responsible for the effective communication and partnership between the field team and their home office counterparts, including establishing weekly meetings with client and operations team to ensure consistency in expectations and two-way communication.
• Responsible for providing Field Operations efficiencies and overall innovative ideas to enhance Field Reimbursement Program as a whole, including execution of Field Operation projects.
• Ensuring that all SLA and other contractual commitments are met, and responsible for team’s adherence to all applicable privacy and compliance obligations.
• Works in tandem with Client’s Head of Reimbursement Operations ensuring the execution of Client’s strategic initiatives, including managerial oversight of day-to-day team activities and reporting of results to McKesson Client Services and key Client Contacts.

Preferred Qualifications

• Experience supporting a Field Reimbursement Team preferred
• Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred.