Recreation Program Supervisor – Aquatics

Recreation Program Supervisor – Aquatics

Requirements

• Bachelor’s degree in Recreation Administration, Leisure Services, Physical Education or a related field or equivalent experience preferred
• At least 2 years progressively responsible experience in either Aquatics or Recreation Management or a related field, including at least 3 years of supervisory experience
• Knowledge of the principles and practices of aquatics programming, planning and development
• Knowledge of standard aquatic chemical management, mechanical equipment, and water balance
• Ability to establish and maintain effective working relationships with employees and citizens
• Ability to handle sensitive or stressful situations with tact and diplomacy
• Ability to communicate effectively both orally and in writing
• Ability to respond to customer inquiries and complaints in a timely manner
• Ability to establish and fulfill goals and objectives; plan, organize aquatic programs; supervise and direct the work of employees and volunteers while upholding quality customer service internally and externally
• Ability to motivate staff, create a positive work environment, and hold staff accountable for achieving measurable goals and developing their skills
• Strong organization, management, leadership, communication, interpersonal, customer service and planning skills are required

Responsibilities

• Supports, coordinates, and supervises aquatic programs and/or facility staff and activities
• Daily inspection of all recreational water facilities, reporting & follow-up of all maintenance jobs required
• Maintains a high degree of ‘floor presence’ to observe operations with strong focus on safety & security
• Timely review & resolution of guest comments / complaints
• Safe & timely opening & closure of pools
• Develop training & work schedules
• Responsible for the recruiting, hiring, training, evaluation, and discipline of assigned full time and VHNE employees
• Leads by example to ensure excellent customer service for citizens and program participants
• Supervises, leads, and implements a variety of ongoing programs and special events
• Leads regular periodic training for aquatics leadership and part time staff
• Sets work priorities and oversees first line supervisors at Aquatic facilities and program staff
• Oversees safe daily operations of assigned year-round indoor swimming facility and summer-seasonal swimming facility
• Responsible for the scheduling of all full time, manager on duty, and head guard shifts
• Responsible for ensuring supervised staff have current aquatic certifications
• Assists with the supervision, leadership, and implementation of a variety of ongoing programs and special events
• Programs swim lessons and additional programs for their assigned locations
• Participates in regular ongoing aquatics staff recruiting
• Conducts and implements needs assessments, safety checks, programs standards and evaluates program effectiveness
• Conduct weekly physical inspection of all lifeguard staff & supervisor issued equipment
• Assists in budget preparation and manages revenue and expenses closely
• Develops and maintains records
• May be required to actively guard during operation hours
• May be required to teach swimming lessons
• Works a flexible schedule that will include night, weekend, and holiday hours
• Performs additional duties as assigned

Preferred Qualifications

• Lifeguard Instructor Trainer and swim instructor trainer certifications preferred