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Systems Engineer
| Company | Ensono |
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| Location | United States |
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| Salary | $70000 – $80000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Expert or higher |
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Requirements
- Minimum of 10 years of experience operating within a mainframe environment within a large enterprise or equivalent combination of education and experience
- Working knowledge of IT incident management, service change management, and IT service management.
- Experience with Control-M (zOS and distributed) application administration.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Proficient in Microsoft suite (Excel, Word, PowerPoint) to a level of creating documents which can be shared with clients.
- Strong collaboration and teamwork skills
- Understand a large-scale 24×7 production environment
- Strong problem solving and analytical skills with knowledge of problem analysis
- Must be self-motivated and able to manage multiple projects simultaneously.
- Strong communication skills to liaise with cross-functional teams as well as provide guidance to junior team members.
Responsibilities
- Investigate, troubleshoot, and prevent the recurrence of IT incidents.
- Describe common incidents and countermeasures, and follow proper notification and escalation procedures.
- Utilize event management systems for logging and tracking incidents.
- Provide detailed descriptions of 1st line resolution procedures and incident action plans.
- Implement routine changes in a live IT service environment.
- Generate schedules and time estimates for IT service changes.
- Document procedures and changes made in IT services.
- Provide status reports for implemented IT service changes to senior management.
- Conduct framework setup processes and training activities for IT outsourcing services.
- Assist in examining systems and networks to ensure smooth IT service operations.
- Generate reports for potential technical and administrative risks and propose changes in IT services.
- Perform major problem management activities to improve IT service quality.
- Monitor specific problems and develop solutions to resolve them in a timely manner.
- Track and resolve common service-related problems.
- Demonstrate knowledge of Control-M for zOS and associated services.
- Explain basic configuration requirements and operational considerations.
- Perform Control-M for zOS product installation, upgrade, configuration, integration.
- Apply appropriate tools and methodologies necessary to ensure vendor support.
- Remain current with vendor documentation and technical support relations.
Preferred Qualifications
