Staff Manager – Managed Services
| Company | Quisitive |
|---|---|
| Location | Houston, TX, USA, Austin, TX, USA, Tampa, FL, USA, Dallas, TX, USA, Chicago, IL, USA, San Antonio, TX, USA, Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum of 2 years of experience in a people manager role, preferably within a project management, resource coordination or similar environment for a technology services company.
- Strong knowledge of people leadership principles, policies, procedures and best practices
- A promoter of trust and teamwork; ability to delegate, motivate and influence
- Ability to handle employee sensitive and confidential information with discretion
- Ability to develop productive customer/team relationships, work across functional boundaries, take ownership of assignments and work independently (or in a team) to accomplish goals
- Ability to successfully handle multiple work streams and embrace change in a fast-paced and dynamic environment
- Ability to maintain composure and professionalism while managing to deadlines and shifting priorities
- Excellent interpersonal and verbal/written communication skills
- Strong problem solving, decision making, time management and organizational skills
- Innovative thinker with a desire and aptitude to always be learning and adapt to new business and/or functional concepts
- Willingness to occasionally travel as needed (minimal)
- Proficiency in Microsoft Office Suite
- Bachelor’s degree in business administration, or related field
Responsibilities
- Serving as the primary point of contact for your direct reports within the practice, addressing and resolving any employee concerns or HR-related queries in a timely and professional manner.
- Conducting formal, regular one-on-one meetings with direct reports. Assisting in the execution and management of Quisitive’s established performance management processes for each team member, including goal setting, performance reviews, career planning and employee development plans that align to business and technical goals.
- Coordinating the onboarding of new hires or internal transfers to the team.
- Working with Quisitive’s Training Coordinator, identify training needs and gaps, coordinate individual training plans to ensure team members are gaining professional development and progressing in their career paths.
- Developing, implementing and participating in initiatives to promote team engagement, satisfaction and retention (remote or in-person as appropriate).
- Preparing and analyzing metrics and reports to support decision-making and to identify areas of excellence and improvement for individual team members and the team.
Preferred Qualifications
- PMP or SAFE certification
- Previous consulting Project Management experience
- Experience playing a leadership role in cross-functional/matrix team structure
- Experience as a people manager or resource manager for a Microsoft systems integrator