Venue Guest Ambassador

High School Diploma or equivalent
At least 2 years in Guest Service and communications
Strong verbal and written communication skills
Strong team player with ability to collaborate and establish strong working relationships with internal and external partners
Ability to multi-task within a fast-paced environment
Action-oriented and results-driven individual

Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
Direct restroom and concessions lines, as needed, to shorten guest waiting times.
Assist in resolving guest complaints.
Report maintenance and cleaning issues to the respective department manager.
May fill in temporarily with a department to support staffing levels during peak or break times.
Greet guests as they enter and leave the venue.
Check restrooms frequently to make sure guests’ lines are moving and alerting the cleaning when necessary.
Other duties as assigned

Passion for and proven experience building a diverse workplace by utilizing diversity job platforms, partnering with diverse colleges and community organizations
Passion or interests in music, technology and media