Restaurant Host-TRAX

Restaurant Host-TRAX

Requirements

• High School Diploma
• Working knowledge of restaurant operations, seating procedures, guest relations, problem solving
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
• Ability to adhere to the HOB uniform and appearance policy
• Efficient in basic computer skills
• Flexible availability- Position may require days, nights, weekends and holidays

Responsibilities

• Understand the HOB Hospitality Zone
• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable
• Direct guest to an appropriate location when on a wait
• Utilizing the HOB reservation system, estimate and quote accurate wait times for tables
• Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table
• Anticipate and respond to guest needs (guest satisfaction)
• Market current and future shows, menu items and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House
• Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner
• Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow
• Communicate to kitchen when large parties and special event parties have been seated
• Keep host area clean and organized throughout the shift (shift mechanics)
• Keep floor in host area free of spills, food, trash or other obstacles
• Polish and clean all entry door windows throughout the shift
• Maintain HOB safety and sanitation standards
• Assist other employees and departments as needed (teamwork)
• Adherence to standard operating procedures
• Required to occasionally work Special Events that are scheduled throughout the venue

Preferred Qualifications

• High skill level of Open Table and/or other reservation software
• Point of Sales (POS) knowledge, preferable MICROS
• Previous Customer Service/ Host experience
• Skilled in interpersonal communication and teamwork