Manager – User Research
| Company | Webflow |
|---|---|
| Location | Pennsylvania, USA, California, USA, Texas, USA, Florida, USA, Georgia, USA, New York, NY, USA, Remote in Canada, Ohio, USA, Illinois, USA |
| Salary | $154000 – $247000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- An extensive research portfolio showcasing expertise in leading highly technical products, with proven success in high-impact projects.
- 2+ years of experience managing both junior and senior researchers on complex projects, setting strategy and breaking down complex asks into individual projects.
- Comfort with stakeholder collaboration in a fully remote environment to discover insights, identify unmet needs, craft better products, and significantly impact company strategy.
- Exceptional people-problem-solving skills, with a track record of improving research processes, supporting career growth in senior levels and above, and collaborating with cross-functional managers as a team.
- Excellent communication and presentation skills, with the ability to articulate research vision and strategy at all organizational levels.
- Strategic thinking with the ability to craft a long-term vision, while focusing on achievable but aspirational shorter term key objectives and results.
- Bias toward advocating for mixed methods approaches, combining qualitative and quantitative data to minimize bias and deliver richer insights.
- Experience leveraging common Research methodologies, including moderated and unmoderated usability studies, contextual inquiries, in-depth interviews, surveys (CSAT, UMUX, etc), and diary studies.
- Willingness to sweat the details to ensure that the products that ship continuously exceed our customer’s expectations.
Responsibilities
- Own research objectives for your team in alignment with company strategy and lead the team’s work to successful outcomes.
- Proactively lead high-impact research initiatives to influence the product roadmap and strategy by uncovering user needs and answering critical business questions.
- Review research plans and analysis to ensure the delivery of impactful, easy-to-understand, and widely applicable insights and findings.
- Combine qualitative and quantitative methods to craft clear, actionable narratives that drive alignment and decision-making.
- Prioritize and evangelize data-driven decision making alongside our Insights team.
- Collaborate with cross-functional partners including Product, Design, Insights, Engineering, and GTM teams to align research strategy and ensure insights shape the end-to-end customer experience.
- Get into the weeds enough on research to ensure principled and confident decisions, and proactively ensure key milestones are communicated and met.
- Stay on top of trends and best practices in Research with special attention to content and web development and AI to keep our products innovative and competitive.
- Advocate for ethical, scalable, efficient, and impactful research practices across all aspects of our product development process.
- Work with Insights leadership to create and uphold cultural initiatives that keep our research team engaged, excited, and close knit.
- Cultivate talent on the team, growing both professional and technical skills for Researchers and assisting in hiring as we scale Research at Webflow.
- Influence and support the formation of technical product roadmaps and tactical solution designs that are highly usable and useful to a diverse and global audience.
Preferred Qualifications
- Examples of demonstrating any of the following qualities: growth mindset, shares work early and often, bias toward action, motivation to make things better, comfortable with ambiguity, love of craft & quality, and optimistic about the future.