Application Operations Specialist
| Company | Mudflap |
|---|---|
| Location | San Francisco, CA, USA, Austin, TX, USA |
| Salary | $57000 – $70000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Prior experience with credit products and/or credit underwriting to include KYB/KYC processes
- 1+ years of customer service experience with the ability to empathize, listen, and effectively communicate with customers; ideally in the Financial or FinTech space
- Excellent attention to detail and accuracy in data entry and documentation
- Solid understanding of credit card application processes, regulations, and compliance standards
- Strong problem-solving skills to resolve application issues and customer inquiries
- Detail-oriented and ability to work under pressure in a fast-paced environment
- Strong organizational and time management skills to handle multiple applications and meet deadlines
- Experience with traditional CRM softwares
Responsibilities
- Outreach to applicants, via phone, email, and SMS, who need to provide supporting identity documents, financial verification, or business verification
- Assist any applicants that contact Mudflap via phone, email, or SMS for assistance with their credit application
- Maintain processes and coverage for completing credit applications, communicating with customers to clarify any missing or inconsistent information, and request additional documentation if needed
- Collaborate with credit card issuers and underwriters to resolve any application discrepancies or concerns, providing them with the required information in a timely manner
- Process and update sales deals in HubSpot to track application status and decisioning
Preferred Qualifications
-
No preferred qualifications provided.