Business Analyst

Minimum of 3 years of experience Business Analyst supporting Account Management or Sales
Strong analytical skills with the ability to interpret complex data and generate actionable insights.
Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients.
Strong problem-solving skills and attention to detail.
Ability to manage multiple priorities and work in a fast-paced environment.

Collect, analyze, and interpret data related to client accounts, including performance metrics, enrollment and utilization trends, benchmark data, and customer feedback.
Develop and maintain dashboards and reports to provide actionable insights and track key performance indicators (KPIs).
Identify and analyze patterns, trends, and anomalies to inform decision-making and strategy.
Collaborate with account managers to understand client needs, challenges, and objectives.
Provide data-driven recommendations to improve account strategies and client satisfaction.
Assist in the development of account plans and performance reviews.
Support account managers in client meetings and presentations by providing relevant data and insights.
Evaluate existing processes and systems related to account management and identify areas for improvement.
Develop and implement process enhancements to increase efficiency and effectiveness.
Lead or support projects related to account management, including system implementations, process changes, and strategic initiatives.
Coordinate with cross-functional teams to ensure successful project execution and delivery.