Supervisor – Case Management

Supervisor – Case Management

Requirements

• High School Diploma with 7 years of industry experience, including 1 year in a leadership role
• Associate’s degree with 5 years of industry experience, including 1 year in a leadership role
• Bachelor’s degree with 3 years of industry experience, including 1 year in a leadership role
• An equivalent combination of education and experience that supports successful performance in the role
• Experience in case management required.

Responsibilities

• Provide direct supervision and manage direct reports in a team environment that facilitates positive and collaborative interactions.
• Coordinate scheduling and completion of program enrollments (i.e. CalWORKs, Alternative Payment Program, FCCHEN, etc.) of all qualified families ensuring required number of enrollments are conducted according to Title 5 regulations.
• Train, or coordinate training of, new staff and provide re-training as needed for other staff in customer service and program procedures; ensure staff have opportunities to shadow and learn the material.
• Review and document trainee’s competencies, error rates, and benchmark progression/completion of monthly or required more frequent basis following the prescribed protocol of the trainee program:
• Ensure the proper maintenance of family case files by periodically reviewing work processed by case management staff and by utilizing established quality assurance file review methods.
• Serve as Case Specialist for sensitive and/or confidential cases (Division 2 cases) and perform timely and compliant certifications for the families assigned.
• Monitor CCRC’s Eligibility List and coordinate income screenings, orientations and enrollments in the Alternative Payment program for qualifying families.

Preferred Qualifications

No preferred qualifications provided.