Service Engineer
| Company | Kardex |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Strong communication skills
- Customer service skills
- Technical skills
- Organizational skills
- Troubleshooting skills
- Advanced troubleshooting ability
- Ability to establish effective working relationships across teams and cultures
- Self-driven and result-oriented with a positive outlook to success
- Ability to coach and teach the customer on best practices and process improvement
Responsibilities
- Support active customer sites to achieve the highest level of system availability and stability
- Troubleshoot and resolve issues both remotely and on-site at the customer’s location
- Create detailed documentation for best practices, standard operating procedures, and issue-resolution techniques
- Perform as-needed training of customer personnel on the AutoStore and any Kardex-supplied subsystems
- Help support the customer during the post-handover ramp-up period of a project
- Travel to project sites, sometimes for about a week in one trip
Preferred Qualifications
-
No preferred qualifications provided.