People Operations Coordinator

Minimum 2 years experience in a human resources role
Tech savvy with the ability to easily learn and use new software (G-Suite, HRIS, JIRA) and basic Excel skills
Knowledge of HR-related employment laws a plus
Demonstrated experience working with and supporting an employee population
Strong written (email and chat) and verbal (telephony) communication skills with acute attention to detail
Aptitude for learning and helping to break down complicated topics and explain them in simple terms people can understand
Proven self-starter, taking ownership and accountability over your work

Serve as the first point of contact for employee questions received through the People Ops Service Desk regarding benefits, payroll, policies and other People Ops related topics, triaging when necessary.
Seek out creative solutions to provide guidance, troubleshoot and resolve issues, escalating when appropriate.
Own the administrative execution of new hire onboarding and terminations including paperwork collection and storage, I-9 completion, e-verify, and entering new hires in the system.
Own all aspects of maintaining employee changes and data throughout the full employee life cycle including employee changes in the system, organizational updates, job change letters, and audits.
Review payroll for hourly employees and schedule requests for off-cycle and supplemental payments.
Support benefits and perks administration, employment verifications, unemployment and workers’ compensation claims.
Fulfill general HR reporting requests to internal stakeholders, including reports with employee life cycle data and headcount.
Develop and maintain strong partnerships with key stakeholders including Legal & Compliance, Finance, Benefit Operations and IT as it relates to People Ops processes and escalations.