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Network Technician – Information Systems Specialist 4
| Company | Oregon State Government |
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| Location | Portland, OR, USA |
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| Salary | $5047 – $7627 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Three (3) years of information systems experience as a computer help desk technician
- An associate degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field AND one (1) year of information systems experience as a computer help desk technician
Responsibilities
- Acts as the backup and assistant to the agency’s Network Administrators
- Acts as the secondary support resource for information technology data communication network
- Installation of software, and diagnosing and correcting technical problems
- Works with various stakeholders both within and outside the agency to solve complex problems
- Oversees and provides backup support to the IS Help Desk and other team members both on a scheduled and ad-hoc basis as necessary
Preferred Qualifications
- Technical Troubleshooting: Ability to diagnose and resolve hardware, software, and network issues across various platforms (Windows, MacOS, etc)
- Customer Service: Strong communication and interpersonal skills to assist users patiently and professionally, often in high-stress situations
- Knowledge of Operating Systems and Applications: Familiarity with common OS environments and productivity software (Windows 10/11, Microsoft Office 365, browsers, anti-virus tools)
- Remote support Tools: Experience using remote desktop tools (e.g. ConnectWise, Windows remote Assistant, etc) to assist off-site users
- Ticketing Systems: Proficiency in using IT service management tools (e.g. ServiceNow, Jira, etc) to track and support requests
- Basic Networking Knowledge: Understanding of IP addressing, DNS, DHCP, VPN, and Wi-Fi troubleshooting
