Bell Person

Bell Person

Requirements

• Assists arriving and departing guests in a highly professional manner and with utmost courtesy
• Handles all luggage, baggage, packages, etc. carefully and safely
• Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
• Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Answers telephone in accordance with Loews Hotels Star Service standards
• Becomes familiar with guests’ names and acknowledges guests by name
• Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
• Makes use of Handheld computer for check in purposes
• Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
• Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
• Is alert to guest who appears to be intoxicated and intends to drive a vehicle – notifies Security
• Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
• Reads Group Profiles and Banquet Event information on a daily basis
• Maintains the cleanliness and excellent condition of equipment and work area

Responsibilities

• Transports guests to/from recreation areas in a safe and timely manner
• Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
• Stands at post when not on a “Front” or “Last”
• Other duties as assigned

Preferred Qualifications

No preferred qualifications provided.