Business Development Center Specialist
| Company | Baxter Auto Group |
|---|---|
| Location | Colorado Springs, CO, USA |
| Salary | $19 – $21 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Must be at least 16 years of age
- Bilingual applicants encouraged to apply
- A team-first always perspective with a desire to win together attitude.
- An innate desire to help others in all ways possible.
- Dedicated to creating meaningful outcomes in everything you do.
- Welcomes difference by seeking, listening, and learning from diverse perspectives.
- Authentically communicates with transparency, empathy, and kindness.
- Forever curious and motivated by a passion for continuous improvement.
Responsibilities
- Handling inbound and outbound calls: The BDC Specialist communicates with customers to schedule service appointments, follow up on service inquiries, and provide updates on vehicle repairs.
- Customer engagement: The specialist ensures that every customer interaction reflects a professional and courteous company image. They aim to resolve inquiries promptly and efficiently, while maintaining a positive and helpful attitude.
- Appointment scheduling: The BDC Specialist works to maximize shop efficiency by filling open slots in the service schedule and confirming appointments.
- Data management: They log all communications and transactions into the CRM system, generate reports, and monitor trends to identify potential areas for service improvement or training opportunities.
- Service campaign management: They may support promotional campaigns, contacting customers about special offers or recalls, and ensuring timely customer follow-up.
- Collaboration: The specialist often acts as a liaison between the customer and the service department, ensuring smooth communication between the customer, service advisors, and technicians.
- Follow-up: A key duty involves following up with customers post-service to gather feedback, answer additional questions, and build loyalty.
Preferred Qualifications
- A team-first always perspective with a desire to win together attitude.
- An innate desire to help others in all ways possible.
- Dedicated to creating meaningful outcomes in everything you do.
- Welcomes difference by seeking, listening, and learning from diverse perspectives.
- Authentically communicates with transparency, empathy, and kindness.
- Forever curious and motivated by a passion for continuous improvement.