Associate Technical Support Analyst – CDK Service
| Company | CDK Global |
|---|---|
| Location | Dallas, TX, USA, Atlanta, GA, USA, Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proficiency in Windows, iOS, and mobile devices like smartphones and iPads.
- Strong problem-solving and communication skills to negotiate and resolve issues efficiently.
- A passion for customer service and the ability to manage competing priorities.
Responsibilities
- Be the first point of contact for client and associate inquiries via phone, web chat, email, and online tickets.
- Troubleshoot software and technical issues, guiding clients to timely resolutions with your expertise.
- Track, document, and manage cases, ensuring a smooth and efficient process for everyone involved.
- Collaborate with teammates to resolve issues and share knowledge in a supportive environment.
- Stay ahead of the curve by participating in training and adapting to evolving processes and technologies.
Preferred Qualifications
- Associate’s or Bachelor’s degree (preferred).
- 1+ year of experience in PC desktop or technical support with client interaction.
- Familiarity with tools like Unix/Linux/SQL, Microsoft Printing, and ticketing systems like Remedy or Footprints.
- Certifications like A+, MCDST, or MCST are a bonus!
- Bilingual in French or Spanish? Even better!
- Automotive industry knowledge is a great advantage.