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Associate Program Manager
| Company | Chewy |
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| Location | Bellevue, WA, USA |
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| Salary | $76000 – $114000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- Bachelor’s degree with 3+ years of experience in Supply Chain, Program Management, or Operations roles.
- Demonstrated experience owning processes or programs from intake through resolution, with a focus on driving measurable improvements.
- Experience creating and maintaining clear, scalable documentation (SOPs, process flows, guides, etc.) to support adoption and consistency.
- Strong problem-solving skills and attention to detail, with the ability to manage multiple stakeholders and competing priorities.
- Clear and effective communicator—able to tailor messaging for internal teams, leadership, and external vendors.
- Proven ability to manage projects while identifying patterns, gaps, and opportunities for automation or standardization.
- Comfortable working independently in a fast-paced and evolving environment.
- Experience using data to track performance, influence decisions, and support program strategy.
- Proficiency in Microsoft Excel
Responsibilities
- Own and continuously evolve Chewy’s Vendor Compliance and Chargeback program, including program design, ticket resolution oversight, reporting, vendor education, and stakeholder alignment.
- Manage the Compliance and Chargeback ticketing queues, ensuring timely, accurate, and high-quality responses while maintaining strong SLAs.
- Act as a key point of contact for internal teams (e.g., Supply Chain, Fulfillment Ops, Inventory, Finance) and external vendors to resolve issues, provide guidance, and identify trends in compliance-related defects.
- Maintain comprehensive documentation of ticket handling, common root causes, auditing steps, appeal outcomes, and process gaps to drive clarity and standardization.
- Drive process improvements through proactive analysis of ticketing data, vendor behavior, and fulfillment center trends to reduce recurring defects and enhance operational efficiency.
- Collaborate cross-functionally to build vendor-facing materials such as manuals, defect prevention guides, and onboarding materials, ensuring alignment and ease of adoption.
- Contribute to long-term program planning, including scorecard development, process automation, and system/tool enhancements.
Preferred Qualifications
- Proficiency in SQL—ability to pull, validate, and analyze data to identify trends, build insights, and propose solutions is a major plus.
- Familiarity with Tableau, Excel-based workbooks, or similar tools for building dashboards and operational trackers.
