Customer Service Agent Advanced

At least 3 years of successful experience in Customer Service
Passionate about the world of fashion, luxury, and circularity, you understand customer expectations
Strong customer empathy, solution-oriented, and an understanding of the Buyer & Seller mindset
Perfect command of written and spoken English
Excellent interpersonal skills, a sense of service and teamwork
Flexibility, resourcefulness, reactivity and an ability to adapt your work to peaks in activity
Rigor and organizational skills

Answer and mediate level 3 complex/high added value complaints from customers and prospects of Vestiaire Collective
Analyze & understand customer needs and expectations, and provide relevant and personalized answers until complete resolution
Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism
Be a Vestiaire Collective ambassador by demonstrating perfect written and oral expression, an appropriate tone, and an empathetic and patient attitude
Liaise and collaborate with internal stakeholders to comply with customers’ needs
Communicates proactively with team & managers about issues faced by our community to ensure continuous improvement
Main aim being increase of customer satisfaction