Learning and Development Program Manager
| Company | Mercury |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA, Portland, OR, USA, Remote in Canada |
| Salary | $108300 – $150400 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3–5 years of relevant experience in Learning & Development, HR Program Management, or other relevant field with a track record of designing and implementing successful programs.
- Instructional design skills: You can build engaging learning content from scratch (certifications here a big plus).
- Facilitation experience: You’re comfortable leading remote trainings and learning sessions, with a knack for keeping participants engaged.
- End-to-End program management: You have experience with scoping, planning, executing, and improving programs, managing all the moving pieces from kickoff to launch (and beyond).
- Creative, adaptable mindset: You thrive in ambiguous environments and can innovate solutions that best fit Mercury’s unique culture.
- Prioritize collaboration & partnership: You proactively seek out stakeholders, ask great questions, and keep everyone aligned along the way.
- Strong communication & storytelling: You can turn complicated ideas into clear, relatable narratives—both written and spoken.
- Ownership mentality: You take full responsibility for your projects, follow through on details, and see every initiative as an opportunity to learn and improve.
Responsibilities
- Lead new hire onboarding program, everything from operations and scheduling to building and refining training content and materials. Act as ‘face’ of Mercury for all incoming new hires and cultivate a warm and welcoming environment.
- Support and enhance critical manager enablement programs like monthly manager meetings, new manager onboarding, and our internal Managing at Mercury series.
- Lead end-to-end program management by scoping new L&D projects, setting timelines and milestones, coordinating cross-functionally for smooth rollouts and positive participant experiences, and continually measuring, refining and iterating on initiatives based on feedback, evolving business needs, and best practices.
- Design, develop, and deliver engaging training for employees by creating from-scratch learning content aligned with Mercury’s culture and values. This includes live training content as well as async resources like videos, one-pagers, and other micro-learnings.
- Work closely with subject-matter experts both internally as well as externally (when we elect to outsource training) to co-create relevant content, leveraging fresh ideas suited to Mercury’s unique culture.
- Manage L&D tools and vendors by overseeing learning platforms, exploring new technologies, and researching and partnering with specialized vendors to enhance program offerings.
- Foster a culture of continuous learning by building resources and programs to help employees optimize their L&D stipends and actively develop their skills.
Preferred Qualifications
- Familiarity with LMS / Instructional design tools is a plus, particularly WorkRamp and Articulate.