Inside Sales Representative

Bachelor’s degree in Business or related field of study a plus
Minimum of 1-2 years of SaaS sales experience working as an inside sales representative
Track record of over-achieving sales goals
Tenacity to make high volumes of calls to warm leads – this is a call driven role
Excellent telephone and personal demeanor
Strong ability to work cooperatively on a team with other sales representatives
Effective listening and presentation skills
Must have strong organizational, written, and oral communication skills
Must be able to describe products and match their advantages to customer needs

Assess needs and interests of new trial merchants to determine if they are a good fit for Shipstation. This involves understanding a customer’s pain points and the value that Shipstation can bring to their business.
Work to close deals by overcoming objections and persuading customers to become long term customers.
Have a deep understanding of the product and its features so that the ISR can articulate features, benefits, and unique selling points effectively.
Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
Often collaborate with peers and other departments such as marketing, support, and product development to maintain a competitive advantage and improve their performance.
Keep detailed records of sales activities, performance metrics, and provide regular reports to your Inside Sales Manager on results, trends, and opportunities.
Be proficient in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.