Manager

Manager

Requirements

• Bachelor’s degree in Business Administration or related field. In lieu of degree, five (5) years’ relevant exempt level experience will be considered.
• Licensed Life and Health Agent (must be attained within 3 months of hire).
• Licensed Exchange Producer (must be attained within 3 months of hire).
• Minimum seven (7) years’ experience in the insurance industry or direct sales (or any combination thereof). OR applicable Masters in related field with minimum five (5) years’ experience.
• Minimum two (2) years’ leadership experience (role, team and/or project management).
• Oral & Written Communication
• Leadership
• Conflict resolution
• Time management
• Interpersonal
• Ability to formulate and coordinate sales and service strategies.
• Ability to formulate effective processes and procedures and implement continuous quality improvements.
• Ability to communicate effectively.
• Ability to develop and implement business plans.
• Ability to comprehend industry regulations and guidelines.

Responsibilities

• Administers personnel policy as it affects retail employees, planning and budgeting, maintaining EEO/Affirmative Action goals as established by the Corporate Affirmative Action Plan and company policy, assuring smooth operation of the regional office and meeting corporate performance standards as assigned.
• Analyzes the Call Management System and other reports necessary to accurately monitor the performance of the representatives.
• Analyzes the effectiveness of local direct marketing campaigns.
• Completes store operational requirements by scheduling and assigning employees and maintaining the retail supplies and merchandise.
• Develops, implements, and maintains an effective community outreach plan.
• Ensures integrity of Salesforce system.
• Helps to plan, organize, direct and design proper controls to assure a productive sales and service team to meet divisional goals.
• Contributes to team effort by participating in retail store floor activity as needed.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to build the business.
• Identifies opportunities and hosting a variety of events in the Welcome Center community space.
• Makes customer contact and represents the company at public functions or division activities when appropriate.
• Manages the hiring, coaching/training, employee development and performance management of assigned team.
• Oversees inventory control for marketing materials, fulfillment materials and walk-in guest/gift bag materials.
• Resolves customer complaints and problem sales issues which cannot be adequately or effectively handled by the sales and/or service representatives.
• Serves as the welcome center ambassador to the community, building relationships with other community leaders (Chamber of Commerce, etc.)

Preferred Qualifications

No preferred qualifications provided.