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Retail Program Operations Manager
| Company | BELLA + CANVAS |
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| Location | Montebello, CA, USA |
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| Salary | $80000 – $95000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree Operations Management, Business Administration or a business related field
- 3+ years of related retailer operations experience and EDI experience, preferably with DiCentral
- Strong understanding of EDI document types (850, 810, etc.) and transaction processes
- Excellent written and verbal communication, interpersonal, leadership and communication skills
- Advanced in Excel (for data analysis, forecast review and reporting)
- Strong understanding of supply chain processes, retail calendar, and order forecasting
- Ability to collaborate effectively across various departments
- Strong organization skills and keen attention to detail
- Strategic thinking
- Ability to work in high-pressure environments while effectively managing multiple priorities
- Familiarity with retail, manufacturing, or supply chain EDI workflows.
Responsibilities
- Drive end-to-end process management for all customer orders, ensuring on-time delivery and operational excellence.
- Driving retail initiatives that enhance brand presence, sales, and customer engagement within the craft retail industry.
- Work closely with the procurement department to ensure orders are placed for necessary materials, ensuring suppliers meet lead time and quality standards.
- Develop strong partnerships with business and partners in Marketing, Inventory Planning, Warehouse Operations.
- Communicate daily with sales reps to determine achievable ship dates, and guide their decisions regarding orders, fulfillment, shipping, etc.
- Work closely with the Sr Retail Program Coordinator, Sales rep and finance on the significance of chargebacks and how to access various vendors’ portals to research them.
- Prepare and present reports to senior management on account sales growth and sales data.
- Manage the retail calendar to ensure deadlines and lead times are met cross-departmentally.
- Complete all vendor setup forms and financial forms for new customers, and gather required documents in a timely and accurate manner.
- Identifying and implementing ways to streamline workflows and improve cross-functional collaboration.
- Act as a bridge between different sales and marketing (stakeholders and teams) to ensure smooth execution of marketing projects.
- Oversee budgets, ensuring cost-effective execution of retail programs while maximizing impact.
Preferred Qualifications
No preferred qualifications provided.
