Senior Logistics Retail Scheduler
| Company | Roku |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in logistics coordination, retail fulfillment, and supply chain operations.
- Expertise in order scheduling and routing for major retailers (Amazon, Best Buy, Walmart, etc.).
- Hands-on experience with NetSuite, Oracle Cloud ERP, or similar ERP systems.
- Strong knowledge of EDI transactions, ASN validation, and chargeback resolution.
- Familiarity with retail compliance, routing guides, and logistics best practices.
- Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP) and data analytics tools (Tableau, Power BI preferred).
- Excellent problem-solving and communication skills to manage fulfillment challenges.
- Experience collaborating with 3PLs, freight carriers, and supply chain partners.
Responsibilities
- Manage and process all collect customer orders, ensuring accurate and timely routing.
- Optimize load sizes (cartons, pallets, cubic feet) for efficient shipping.
- Maintain data accuracy in retailer portals, ensuring compliance with customer routing requirements.
- Release orders in NetSuite ERP and coordinate with 3PL partners for fulfillment.
- Communicate with carriers and retailers to confirm pickups and resolve scheduling conflicts.
- Monitor and manage inventory levels to align with demand planning.
- Provide exceptional customer service to retail clients and address any concerns or inquiries.
- Track order pickup performance and monitor shipments for on-time delivery.
- Manage exceptions and escalations related to missed pickups, delays, or compliance violations.
- Submit tickets in retailer portals for rescheduling pickups and updating order statuses in NetSuite ERP.
- Ensure 100% compliance with retailer routing guides, preventing chargebacks and penalties.
- Validate EDI transmissions, ASNs, and shipment confirmations, troubleshooting errors as needed.
- Support freight cost optimization and carrier performance analysis.
- Track and analyze key logistics KPIs, including on-time pickup performance, carrier efficiency & transit times, retailer compliance & chargeback reduction.
- Prepare and analyze reports on delivery performance and identify areas for improvement.
- Work with supply chain & warehouse teams to enhance order fulfillment processes.
- Document and update logistics workflows, retailer SOPs, and best practices.
- Utilize data analytics tools (Tableau, Power BI) for performance insights.
- Identify opportunities for automation and process optimization within NetSuite ERP.
- Partner with Warehouse, Order Management, and 3PL teams to drive execution.
- Coordinate with Sales, Finance, and Supply Chain Planning teams for alignment on demand forecasts.
- Work closely with IT teams to troubleshoot ERP and EDI-related integration issues.
- Validate Proof of Delivery (POD) and Proof of Pickup with carriers and retail partners.
- Support change management efforts related to new NetSuite ERP functionalities.
Preferred Qualifications
- Experience in consumer electronics, retail, or e-commerce logistics.
- Familiarity with 3PLs, freight optimization, and transportation cost management.
- Knowledge of NetSuite, Oracle Integration Cloud, middleware tools (Boomi, MuleSoft), Project44, or API-based ERP integrations.
- Background in Lean Six Sigma or logistics process improvement methodologies.