Account Director

Account Director

Requirements

• Bachelor’s degree or equivalent experience.
• 8-10 years of experience in account management, particularly with a focus on digital and CRM. Experience in data/technology consulting a huge plus.
• Strong mid to senior-level client management experience, with the ability to navigate complex client organizations.
• Experience in direct marketing/advertising/digital marketing.
• Strong experience and comfort-level with martech platforms and previous CRM experience.
• Excellent planning, organizational, and problem-solving skills.
• Ability to build partnerships and work collaboratively with others to meet shared objectives.
• Excellent interpersonal, presentation, and written skills.
• Ability to hold self and others accountable to meet commitments.
• Experience in managing financial growth on individual pieces of business.
• Proven leadership, coaching, and mentoring qualities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven setting.

Responsibilities

• Strategically build client relationship trust and effectively facilitate, negotiate, and drive scopes of work for accounts.
• Responsible for overall client satisfaction and service/product quality.
• Understand client business and ensure QBRs and strategic business reviews are set.
• Lead QBR reviews with key C-suite clients and internal agency stakeholders.
• Partner with VP, Account Leadership and SVP, Client Partner to build and drive the macro engagement roadmap and sponsor discrete engagement strategies.
• Communicate powerfully, be credible, and engender trust with executive clients.
• Develop and deliver high-impact presentations tailored for executive audiences.
• Ensure presentations are clear, concise, and effectively communicate key messages and strategies.
• Collaborate with internal teams to gather necessary data and insights for presentations.
• Utilize storytelling techniques to enhance the engagement and understanding of the audience.
• Provide a clear north star for all work on an engagement.
• Hold creative, strategy, data, technology, and other delivery teams accountable to deliver and course correct as needed.
• Build strong working relationships with department leads and staff.
• Provide critical insights during deliverable (strategy, creative, data, tech) reviews and play a major role in selling the work.
• Mentor internal team to deliver excellence, setting high talent standards, developing, coaching, and mentoring talent.
• Identify, attract, and retain top talent.
• Hold accountability for deliverables and engagement impact from departments and course correct as needed.

Preferred Qualifications

No preferred qualifications provided.