Systems Support Engineer II
| Company | Red River |
|---|---|
| Location | Chantilly, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
- Previous Experience in a fast-paced consulting or MSP environment as plus
- Experience with administrating and maintaining Windows Server 2016 and above.
- High level knowledge of supporting/managing desktop operating systems
- Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
- Basic virtualization Administration which may include rebooting virtual machines, resource allocation, basic architecture knowledge
- Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
- Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels.
- Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
- Strong ability to troubleshoot Office365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell
- Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types.
- Experience with Microsoft AutoPilot
- Intermediate knowledge of Backup Solutions (Veeam preferred)
- Intermediate knowledge of troubleshooting common remote solutions such as RDP and Azure WVD
- Basic understanding of core network components
- Maintaining standards and documentation on an ongoing basis as products and technologies evolve
Responsibilities
- Handle technical support requests directly from customers as well as escalation from other team members and field engineers.
- Maintain user uptime and improve their computing experiences through effective maintenance, problem identification and resolution activities.
- Grow and develop the organization’s perception with existing customers through exceptional customer service.
Preferred Qualifications
- Bachelor’s degree desired
- Desired certifications: CompTIA A+, Network+, MCSE, MS Azure Administrator, Office 365