Customer Care Advocate
| Company | ZipRecruiter |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $20.75 – $20.75 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Passionate about Customer Service
- Prior work in B2B preferred
- Detail-oriented, organized, and an expert on time management
- Passionate, optimistic, and a team player
- Easily builds rapport and establishes relationships with customers and colleagues
- Coachable. Listens to and implements feedback from Supervisor
- Listens patiently. Will probe and clarify to get necessary details from customers
- Flexible work schedule is needed
Responsibilities
- Answers inbound Employer and Job-Seeker phone calls and processes all basic support inquiries. Properly transfers calls to appropriate teams and departments.
- Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed.
- Performs troubleshooting for site issues and functionality.
- Maintains high service levels as established by the department.
- Meets or exceeds established metrics and performance goals including productivity and quality of activities.
- Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
- Processes plan upgrades and downgrades at the user’s request.
- Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
- Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.
Preferred Qualifications
- Prior work in B2B preferred