Customer Support Manager
| Company | Ellington Solutions |
|---|---|
| Location | Kissimmee, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- U.S. Citizenship (Required)
- 5 to 10 years of experience in the IT field.
- Expertise in Microsoft products, encompassing operating systems, the office suite, and Outlook within a networked setting.
- In-depth understanding of computer software, hardware, and firmware associated with personal computers and both local area and wide area networks.
- Proficient in the installation, technical support, and troubleshooting of software applications, operating systems, and personal computer hardware.
- Possess strong soft skills in planning, organization, management, communication, documentation, and adherence to policy compliance.
Responsibilities
- Oversee employees by maintaining regular communication, inspiring, training, assessing, planning, and guiding their tasks.
- Assist in resolving issues related to computer systems and associated software.
- Acquire knowledge and offer technical support and routine maintenance for specialized software applications.
- Provide assistance for various IT-related hardware devices, including networked printers and smartphones.
- Conduct advanced troubleshooting to identify the root cause of issues.
- Set up, configure, and offer support for Service Desk tickets as assigned.
- Facilitate or organize Audio Visual (AV) and Video Conferencing (VC) support as necessary. Assist with the reservation, setup, and troubleshooting of AV and VC equipment.
Preferred Qualifications
-
No preferred qualifications provided.